Please read this privacy policy carefully before using the website.


This privacy policy ('Policy') sets out how we collect, use and handle Personal Information that we collect from:

Visitors, people who visit or browse our website,

Event Organisers, Agents, people who establish an account with us,

Subscribers, people who subscribe for information on products or services that we may periodically make available,

Customers, people who access our services to make a booking, purchase tickets for an event, flights or related registration or otherwise access our services.

In this Policy:

  • we refer to Visitors, Agents, Event Organisers, Subscribers, Customers and all other persons who access or use our services as ‘Users’ or ‘you’;
  • 'Personal Information' means information or an opinion about an identified individual, or an individual who is reasonably identifiable (whether the information is true or not or recorded in any form or not)'. This may include name, identification number, credit card/ debit card location data, online identifiers (internet protocol addresses and cookie identifiers), and any factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of a natural person.
  • ‘Sensitive information’ includes information about a person’s health, sexual orientation, sex life, racial or ethnic origin, political opinions, membership of a political association, professional or trade association or trade union, religious beliefs or affiliations, philosophical beliefs and biometric or genetic data.

If you have any questions not addressed in this Policy, please feel free to contact us using the methods at the end of this Policy under the heading “Complaints and how to contact us”.

Please note, if you do not agree to our Privacy Policy and the Terms of Service, you can choose to discontinue using the products and services, and close your account. If you are a parent or guardian, you are responsible for your child’s use of services, including purchases.

Information that you provide

We may collect different Personal Information from you depending on the circumstances in which that information is collected.

For Visitors

We do not ask you to provide Personal Information if you are only a Visitor.

For Agents/Event Organisers

If you register as an Agent or Event Organiser and create an account on our website, we will require you to provide your name, email address, work phone or other contact number, account username and password, and for paid events, financial information such as bank account details.

For Subscribers

For Subscribers, we may collect your name, contact telephone number, organisation name, and email address.

For Customers

As a Customer, you may be required to provide certain Personal Information to complete a booking which may include your name, address, telephone number and email address. If you make a payment for an event, we may also collect financial information from you including your credit card number and expiration date. As part of our compliance with the Payment Card Industry Standard (“PCI”), we will only store partial credit card numbers. We will retain the transaction details for an event or fundraising campaign for audit purposes.

In addition, an Agent or Event Organiser may require us to collect additional Personal Information required by them. Such information may include Sensitive Information. If this information is provided by the Customer, we will also have access to it and we will hold, use and disclose that information in accordance with this Policy. If and to the extent the Customer is providing such information on third parties, the Customer represents and warrants that Customer has consent from such third parties to disclose such information.

If you download or use our mobile applications, we may collect your name and location.

In addition to collecting Personal Information via our website and mobile applications, we may collect Personal Information from Users by telephone or in correspondence from you (including by email, telephone, live chat, mail, fax or in person).

Information that we collects about you
Our website collects information about the use of our site by all Users, including:

  • The website pages that you visit
  • Your internet protocol address;
  • The type of browser you are using;
  • Tour operating system;

Our website also uses cookies to assist in providing our services to all Users of the site.

Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can change your cookie settings via your browser settings.

For more information on the cookies we collect, please see our cookie policy.

Processing and disclosure of Personal Information

We use the Personal Information we collect to provide Users with a high level of service. In particular, we use Personal Information:

  • to email Agents or Event Organisers to activate their account;
  • to email information for which a User has subscribed;
  • to email a Customer to confirm a booking, ticket purchase;
  • where an Agent or Event Organiser has elected to have a standby list for an event, we may notify Customers who requested they be placed on the standby list if a booking becomes available;
  • to deal with queries from Users.

We will not share your Personal Information with third parties without your consent other than as set out in this Policy. Certain employees have access to Personal Information as part of their user access to the TryBooking site.

Our applications may need to read Personal Information in order to carry out necessary functions such as sending email notifications to account holders or scanning in tickets and entries into an event.

For Subscribers

By submitting your contact details through our website, you consent to us displaying or sending such material to you. For material that we email to you, we provide a functional opt out facility with all promotional emails. You can let us know if you no longer wish to receive this sort of information by emailing us and we will remove your details from the distribution list

Sharing information with State based authorities

For Aganet and Event Organisers, should you accept payments through our booking portal then we may share your ABN and entity name with state based authorities.

Direct marketing

For Customers

We do not engage in any third party marketing.

We do not use any of the Personal Information we hold to engage in direct marketing with Customers, we may use the emails sent to Customers as part of the ticket purchase confirmation to inform them about products and services.

Retention and storage of collected information

For Customers

We retain personal information for a period of 4 years from the date of your last interaction with the site.

The security of your Personal Information is important to us. We are Payment Card Industry (PCI) Compliant. We do not store full Credit Card numbers, only the first six and the last four digits of the Credit Card are retained.

For Agents & Event Organisers

We may retain your information for so long as you maintain an account with us.

For All Users

Any Personal Information that may be used by our site in order to carry out its necessary functions is stored on a secured server.

We will take all reasonable measures to ensure the security of your Personal Information. If you have any questions about security on our website, you can email us.

Access to and rectification of Personal Information

Subject to any legal restrictions, we will let you know what Personal Information we hold about you if you ask us to. If your request is particularly complex, or requires detailed searching of our records, there may be a cost to you in order for us to provide this information.

Data protection law

Data protection law gives people certain rights in connection with the way in which their personal information is used. If organizations do not comply with data protection law, they may be subject to sanctions and penalties imposed by the national data protection authorities and courts. When we collect and uses personal information, this activity and the personal information in question is covered and regulated by the local data protection law.

Complaints and how to contact us

If you would like further information on this Policy, or if you have any concern about the protection of your Personal Information, please email us

If you believe your privacy has been interfered with and wish to make a complaint, please contact us. The Privacy Officer will investigate your complaint and notify you of the outcome. If your complaint indicates that there has been an interference with your privacy by a person other than us, the Privacy Officer may discuss the complaint with that other person in an attempt to resolve it.

Changes to Privacy Policy

We reserve the right to modify this Policy at any time, so please review it frequently. The updated version of the Privacy Policy will become effective immediately. If we make material changes to this Policy, we will notify you by email or by means of a notice on our homepage.